Important Information

Important Information - Keeping You Safe 

Please arrive at your appointment 5 minutes early. If you are late to your appointment, due to safety reasons, you are unlikely to be seen and will need to reschedule.  Please be aware some surgeries do not have parking so please take this into account when planning your journey. 

PLEASE NOTE:  Some surgeries are requesting patients wait outside for their appointment rather than in the waiting room.  PML Patients will be collected by our clinician and taken to your appoitment. Please note: we try to ensure our clinics are run to time, however there may be instances when you could be waiting longer than 5 minutes outside for your appointment. 

If you have any questions regarding this, please contact our Patient Management Centre on 01691 676496

What are the Symptoms of COVID?

  • continuous cough

• high temperature, fever or chills

• loss of, or change in, your normal sense of taste or smell

• shortness of breath

• unexplained tiredness, lack of energy

• muscle aches or pains that are not due to exercise

• not wanting to eat or not feeling hungry

• headache that is unusual or longer lasting than usual

• sore throat, stuffy or runny nose

• diarrhoea, feeling sick or being sick

Screening of Patients for Covid-19

We will contact you to book your appointment.  Please read these questions below as part of the screening for Covid-19.  


  1. Do you have any COVID symptoms? 
  2. Do you have any reason to be isolating?
  3. Have you tested positive for COVID?

If you answer YES to any of the above questions, please cancel your appointment and follow government guidelines. Please can you contact us once you are symptom free or have finished your period of isolation, and we can re-book your appointment

 Government guidelines can be found:   

Can I bring anyone with me to my appointment?

To minimise the risk of spreading COVID-19 we ask that patients do not bring anyone to their appointment.

If a chaperone is required there will be a AIA present in the clinic room who will act as the chaperone during your appointment

Anyone accompanying you to your booking will not be allowed into the clinic room with you. If you are attending our St George's clinic, anyone accompanying a patient will be asked to remain outside the building

Face Coverings

All patients attending an appointment must come wearing a face covering.


 If you are exempt from wearing a face covering for medical reasons please advise our patient management centre before your appointment. 


Hand Washing

Effective handwashing and hand hygiene is key to help reduce the spread of Covid-19. This simple task ensures you are reducing the risk of spreading the infection to others.

We will ask you to wash your hands as part of your appointment.  For effective handwashing technique please see the NHS guidelines -


What if I need an interpretor/translator with me?

If you require a translator during your appointment, please notifiy our Patient Management Centre ahead of your booking

During your appointment we will contact a telephone interpreting service who will be able to help translate during the booking


I require support with sign language during my appointment, is that OK?

This is not a problem.  Please make sure our Patient Management Centre is made aware prior to your appointment and we can arrange for a BSL person to be available during your appointment. 

What happens if I arrive late for my appointment?

Our clinics have set appointment times for our patients which are followed carefully.  This means that you will not have a long wait when you arrive. 

If you are aware of issues regarding parking / roadworks etc which may impact your journey time, please allow for this additional journey time, and make sure you arrive 5 minutes before your appointment time. 

If you arrive late, your appointment will be cancelled and you will need to make an alternative booking. 


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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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