Your appointment during Covid-19

These are extraordinary times. Please be aware our staff are taking all the necessary precautions as well as following all government and clinical guidelines, to ensure the safety of patients, staff and clinics.

PATIENT MANAGEMENT CENTRE

UPDATE: 03 August 2020

To contact the Patient Management Centre, please call 01691 676 496 Option 1 and leave a voicemail clearly stating your name, phone number and reason for your call.  Staff are working hard to return all calls in a timely manner.  Alternatively, you could email us at [email protected] and we will respond to you.

We have compiled a list of Frequently Asked Questions regarding any appointment amendments or cancellations during the Covid-19 outbreak - FAQs

 Opening Hours 

10 am - 5 pm Monday

8 am to 5pm Tuesday to Friday (excluding Bank Holidays)

IF YOU ARE INVITED FOR AN APPOINTMENT PLEASE NOTE:

We will contact you to book your appointment.  During our call we will be carrying out screening for Covid-19 asking if you / anyone in  your family are experiencing any of the symptoms. Such as:

If you answer YES to any of the above quesitons, please cancel your appointment and follow government guidelines or call NHS 111

You will have your temperature checked via an infrared thermometer on arrival at your appointment 

 When you come into clinic, unless you need a chaperone or additional assistance, please can you come in by yourself. This helps us further reduce any unnecessary risk of exposure to our patients and staff. We recognise that some patients may be accompanied by a carer during the appointment. Please see the attached guidance: Chaperones and Carers

Parents can bring children with them to their clinic appointments; children must be able to sit quietly in the reception or clinic room. Please be mindful of the type of scan you are having, as children may need to remain on the other side of the curtain to yourself during the procedure. Please see the attached guidance if you will be bringing a child/ren to clinic: Children in clinics

 Please Note:  All patients attending an appointment must come wearing a face covering.  Due to the nature of our services, it is not possible for patients to socially distance during their appointment therefore, all patients will be required to attend clinics wearing a clean, face covering in line with Government guidelines https://www.gov.uk/government/publications/staying-safe-outside-your-home/staying-safe-outside-your-home

Social Distancing: Government guidelines in place are still stipulating social distancing.  Everone should be following these guidelines which minimises the risk of you contracting or spreading Covid-19.  Further information can be found: https://www.gov.uk/coronavirus  

Hand Washing: Effective handwashing and hand hygeine is key to help reduce the spread of Covid-19. This simple task ensures you are reducing the risk of spreading the infection to others.  We will ask you to wash your hands as part of your appointment.  For effective handwashing technique please see the NHS guidelines - https://www.berkshirehealthcare.nhs.uk/media/33429304/nhs-hand-wasing-technique.pdf

Post Appointment: If you become symptomatic up to 3 weeks after your appointment with us, please contact us immediately.

 

SERVICE UPDATE (ALL AREAS)

Following instructions from NHS England and your Clinical Commissioning Group some of our diagnostic services have been temporarily suspended due to the COVID-19  crisis whilst resources locally are being redeployed to support frontline NHS services.   

We will retain your routine referral and contact you when clinics have reopened. Urgent Referrals will be returned where we are not operating clinics.

We are entering a recovery and restore phase within our services which means, we are beginning to increase the clinics and appointments across our ultrasound and cardiology services. 

Over the coming weeks, in addition to calling patients, we will also send out text messages to notify them that we have availability in their area.  If you receive a text message, please contact us at your earliest convenience to book your appointment.

Please see the list of sites where services are running in the “Clinics” section below.

Thank you for your patience during these extraordinary times.

 CARDIOLOGY APPOINTMENT INFORMATION 

General Patient Information - Cardiology

 ULTRASOUND APPOINTMENT INFORMATION 

Some of our Ultrasound appointments require preparation beforehand; you will be informed of any specific details via telephone. Please ensure you read the appropriate sections below as directed by our Patient Management Centre Staff:

 General Patient information - Ultrasound

 CHILDREN Abdominal scan preparation information

 CHILDREN Pelvic/Bladder scan preparation information

 ADULT FEMALE full bladder preparation information

 ADULT MALE full bladder preparation information

 ADULT PATIENTS starve preparation instructions

 CLINICS 

Below is a list of our OPEN Ultrasound clinics as of 03 August  2020. 

 

Area Surgery
Bromley Orpington Health and Wellbeing Surgery 
Dartford/Kent

St George's Shopping Centre, Gravesend

West Kingsdown Surgery

Istead Rise Surgery

Herts Valley

The Maltings

Woodhall Farm Surgery

Bridgewater Surgery

Manorview Surgery

Newham Abbey Road Medical Centre
Waltham Forest

Higham Hill Medical Centre

Triangle House Medical Centre

Coastal West Sussex

Pullborough Medical Group

Ashford

New Hayesbank Surgery 

Kingsnorth Medical Practice

Surrey

Kingswood Surgery

Tunbridge Wells 

Brasted Surgery (Amherst Medical Practice)

Shropshire

Radbrook Green, Shrewsbury

 

Below is a list of our OPEN Cardiology clinics as of 03 August 2020. 

 

Area Surgery
Bexley

King Harold's Way Surgery

Sidcup Kidney Treatment Centre, Queen Marys Hospital 

Crayford Town Surgery

Waltham Forest Triangle House Medical Centre
Redbridge

Geoffrey Lloyd Foulkes Clinic

Southdene Medical Centre
Shrophire

Radbrook Green, Shrewsbury

Station Drive, Ludlow 

Caxton Surgery, Oswestry

 

If you have an appointment with a clinic that is not listed above, or you have a question about your appoitnment, please contact our Patient Management Centre on 01691 676496 Opt 1 or email [email protected] 

 

 Catch it bin it kill it

 

 

 

 

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