As a Quality Accredited (ISO:9001:2008) and Care Quality Commission (CQC) registered company the key principles central to our service model are leadership, staff focus, patient focus and quality improvement. PML's Clinical Governance policy is central to the delivery of our services, ensuring patient safety and a high quality of care through the following measures:
All patient activity for our services is stored on our iPMC software, which we have developed specifically for the end to end management of the patient in a community based service. Our iPMC software is hosted within the NHS N3 network, and can be accessed by any clinician directly involved in a patient's care who has access to the N3. This allows clinicians in primary, secondary and tertiary care to quickly access all relevant information regarding the patient's history including diagnostic reports (ECG, AECG and ABP), letters and uniquely, the moving Echocardiogram loop.
Transformation of community services is considered a high priority for the NHS in terms of improving quality and efficiency. The changing NHS landscape is looking for innovative solutions to bring diagnostics and care closer to home, transforming local service provision under a new Primary Care Commissioning system.
Diagnostics such as Echocardiograms, 24hr Ambulatory Blood Pressure and Ambulatory ECG monitoring are becoming increasingly prevalent in community and primary care environments as services are able to offer high quality, convenient, patient centred care.
PML understands the requirements for education and training, providing clinician workshops, education resources and information packs to all referring clinicians within our service areas. We have demonstrated that clear reporting structures ensure that patients seen in a community setting are escalated where clinically appropriate efficiently and effectively.