Patient Management Centre Administrator

Job Title: Patient Management Centre Administrator

Location: Head Office Oswestry

Salary: £20,000-£23,000 per annum

Job Type: Full Time, Permanent

Vacancy Details

Physiological Measurements Ltd are looking for the right kind of person, is that you? You need to be hardworking and prepared to join a great team that is at the core of a growing company. We require caring, compassionate people to join our ever expanding fast paced, busy team.

Main responsibilities of the Role:

  • To process referrals received for patients and help patients select appointments

Key duties include:

  • Performing administrative functions associated with booking appointments and dealing with and resolving queries from staff in clinic
  • To provide non-clinical advice and information about clinic appointments, procedures and arrangements, for staff and patients
  • Return results to doctors surgeries within specified timescales
  • To act as a first point of contact for all enquiries, sometimes of a highly confidential nature, screening/filtering enquiries, taking accurate and full messages as appropriate and referring within the office as necessary
  • To ensure that all telephone and personal enquiries are dealt with appropriately, in a confident way and with positive caring and customer focused approach

We are looking for the right kind of person, is that you?

  • You need to have a good command of English as you will be talking to patients
  • Experience of working within a Healthcare setting is desirable but not essential
  • Experience of liaising with general public and customers over the telephone is desirable but not essential
  • Experience of speaking with persons of various social, cultural, economic and educational backgrounds
  • Excellent communication skills both orally and written.
  • Highly professional with a friendly and emphatic manner
  • Experience of dealing with clients/customers on the telephone
  • Experience of dealing with outbound and inbound telephone calls would be advantageous
  • Excellent time management abilities, and skill in performing repetitive work according to set procedures
  • High levels of accuracy
  • Good understanding of IT and the ability to learn new systems
  • Education Level - NVQ level 2 or higher is desirable

We will provide all the training you need to be able to fulfil this role.

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Registered in England & Wales company number 05478605. Registered address The Old Malt House, Willow Street, Oswestry, Shropshire, SY11 1AJ
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