Physiological Measurements Ltd is an award-winning Ultrasound and Cardiology Diagnostic Service, working in partnership with the NHS, to provide patient appointments nationwide, in a community based setting.
We are looking for motivated, resilient and hardworking individuals to join our friendly and driven patient contact centre and play a key role processing outbound calls to our Patients.
This role is available to do be done remotely and would suit someone seeking flexible, part time hours with great customer service skills.
Hours of work: 5pm-10pm, Monday-Friday. 25 hours per week.
Key Roles/Duties
· Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
· Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
Add a variety of patient referral types to our bespoke system.
· Confidently navigate our systems and processes
· prioritise patient care
· Maintaining a high level on accuracy with data input
· Confidently adding referrals to meet the specific contract criteria.
· Working to complete target-based achievements
· Re-arrange patient appointments within set KPIs/SLAs
· To provide non-clinical advice about clinic appointments and preparation
· To ensure all telephone enquiries are answered confidently, to provide a customer focused approach.
· Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Essential:
· Attention to detail
· Demonstrate ability to achieve in a target focused environment
· Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
· Maturity to deal with difficult situations with a smile and empathy
Please note you will require your own computer/laptop for this post, along with a strong internet connection.
We will provide all the training you need to be able to fulfil this role.
Part-time hours: 15-25 per week
Job Types: Part-time, Permanent
Salary: £9.21 per hour